Online fraud: how to avoid being deceived?

Today, online shopping has become an integral part of life. We buy clothes, electronics, food, household chemicals, tickets for entertainment and various types of transport, and much more from the comfort of our homes. However, in addition to its convenience, online shopping also carries certain risks. 

Unfortunately, fraud does exist, so it is important to know how to protect yourself

Fraudsters are constantly improving their methods, but one of the most common types of fraud on the Internet is the creation of fake websites. Representatives of such resources may call or write, claiming to be managers of shipping companies or online services. Usually, this scheme is revealed by the low quality of the website, and the resources themselves are often created for a short period of time, just to receive funds. Of course, websites can also be quite high quality, almost completely copied from a real aggregator.

In this case, you need to carefully check the website address, the availability of reviews, and learn more about the duration of the resource's existence. Fraudsters may also use fake calls or emails to try to get dubious customers to join their schemes. Always be careful and use only well-known and trusted resources to order tickets. You can always find links to the official INFOBUS website on Instagram and Facebook.

Remember that the security of your and other people's data is always a priority. Check the sources, use only official platforms, and do not share confidential information with suspicious resources. This is the only way to guarantee the safety and confidence of your trip.

Pay attention to the details:

1. A severely reduced price is always suspicious.
2. Beware of sites with a non-operational or non-existent customer service.
3. Poor quality of the site, flaws in design, layout or text content may indicate that it is fraudulent.

Choose reliable resources:

1. Buy tickets only on the official websites of carriers or on trusted online services.
2. Carefully read reviews about the website before buying.
3. Pay attention to the availability of contact details (phone number and email address).
4. Check the website address. Make sure you are on the official website and not a fake copy.

How to protect yourself from fraudsters acting on behalf of INFOBUS

Payment methods

There are 5 payment methods available on the INFOBUS website:

1. Online card (Liqpay, WayForPay, PayU, PayPal).
2. Through the terminal.
3. By money transfer at a bank branch.
4. In cash or by card at the office.
5. In cash when boarding the bus (please note that not all carriers provide this option).

Important:

• Payment to the driver is possible only in the currency of the country of departure.
• If you change your plans, be sure to cancel the reservation, as the system will not allow you to choose this payment method in future orders.

Ticketing channels

INFOBUS sells tickets on the following resources:

1. The official INFOBUS website.
2. INFOBUS mobile applications (iOS, Android).
3. INFOBUS chatbot.

INFOBUS does not cooperate with intermediaries. If you see that someone is offering INFOBUS tickets on an unauthorised resource, please report it to the support service.

Receiving tickets

After payment, tickets are sent to your email instantly. INFOBUS does not generate tickets manually and does not entrust anyone else to do so.

Honesty, transparency, encouragement

INFOBUS is not just a ticketing website, it is your guide to the world of travel:
Reviews and transparency. Read real reviews about carriers and flights to make a confident choice. We care about transparency, so you'll find all the latest information about routes, carriers, vehicles and prices on the site.
Benefits and incentives. Become a member of the INFOBUS bonus programme and get discounts on tickets. We regularly offer promotions and promo codes to make your travels even more affordable.
Safety and security. We take responsibility for your safety. All information on the site is protected, and your personal data is not shared with third parties.

Beware of fraud!

Remember that fraudsters do not sleep. To avoid becoming a victim of fraud, follow these simple rules:

1. Buy tickets only on trusted websites, such as INFOBUS.
2. Do not follow links from dubious sources.
3. Do not share your confidential card details with anyone.
4. Pay attention to the website address - it must be correct.
5. Do not use public Wi-Fi networks to pay for online purchases.

Please note that payment for tickets is made exclusively to the company's account. INFOBUS will never ask customers to transfer funds to individuals or third-party accounts. Pay for tickets only through the official channels of our website or INFOBUS mobile app. All operations and transactions should be conducted only through official payment methods.

If you have any questions, the INFOBUS round-the-clock support team will always be happy to help you sort everything out.  

Subscribe to our social networks (Facebook, Instagram) and turn on notifications to be the first to receive notifications about new promotions!

Sincerely, INFOBUS!